Refunds are provided on a case by case basis.

In events such as:

  • You’ve ordered your test and have been unable to have your blood sample taken
  • Your blood sample has not arrived to us and has been lost in transit, or
  • In the unlikely event your sample has been unable to be used at the laboratory,

then a refund will be provided. To request a refund please send an email to with why you are requesting a refund, and include your contact details.

In the case the issue has occurred at our end, or we have not received it, we will contact you to issue a refund or request another sample.